FAQ

General Questions and Answers

How do I remove my EVO XL lumbar support ?
Q. How do I remove my EVO XL lumbar support? A. You can put your hands behind the padding of the back. All you need to do is press the clip to remove the lu...
Tue, 2 May, 2017 at 12:45 PM
Where can I get my tracking ID?
Q. Where can I get my tracking ID?  A. Your tracking will be sent to you via email once it has been shipped
Tue, 2 May, 2017 at 12:46 PM
I haven’t received an order confirmation ?
Q. I haven’t received an order confirmation. What do I do?  A. If you haven’t received an order confirmation but you have received a payment confirmation fr...
Tue, 2 May, 2017 at 12:47 PM
How long does it take to process my order ?
Q. How long does it take to process my order? A. All orders before 1pm will be processed the same day, we will attempt to process orders up until 2pm but ...
Tue, 2 May, 2017 at 12:49 PM
I am unable to contact via telephone?
Q. I am unable to contact via telephone? A. Our lines are open from 10.30am until 4.30pm, please note our lines are very busy so it can take time to get ...
Tue, 2 May, 2017 at 12:52 PM
I ordered a Triple Monitor Stand but the box says Single ?
Q. I ordered a Triple Monitor Stand but the box says Single ? A. Currently our Triple boxes are actually out of stock, as a temporary fix to this we are...
Thu, 11 May, 2017 at 2:57 PM
The payment has been taken from my bank but I haven't received a payment confirmation.
If this has happened, it means the payment has been rejected. The order doesn't get processed until the payment has been received. In this case, the ...
Fri, 24 Nov, 2017 at 7:40 PM
My chair arrived but the plastic side caps were not attached like they are in the instructions.
We removed the plastic caps from the chair since they had a tendency to break in transit. We are working on updating the instructions to reflect this.  
Fri, 24 Nov, 2017 at 7:43 PM